This Private Policy applies to our website and its associated subdomains (collectively, our “Service”). By accessing or using our service, you signify that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described in this Private Policy and our Terms of service.
Definitions and key terms
Cookie: small amount of data generated by a website and saved by your browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
Country: where LIQUID or the owners/founders of LIQUID are based, in this case, is Mauritius.
Customer: refers to the company, organization or person that signs up to the LIQUID service to manage the relationships with your consumers or service users.
Device: any internet-connected device such as phone, tablet, computer or any other device that can be used to visit LIQUID and use the service.
IP address: Every device connected to the internet is assigned a number known as an internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the internet.
Personnel: refers to those individuals who are employed by LIQUID or are under contract to perform service on behalf of one of the parties.
Personal data: Any information that directly, indirectly, or in connection with other information –including a personal identification number or identifiability of a natural person.
Service: refers to the service provided by LIQUID as described in the relative terms (if available) and on this platform.
Third-party service: refers to advertisers, contest sponsor, promotional and marketing partners, and others who provide our content or whose products or service we think may interest you.
Website: LIQUID’s site, which can be accessed via the URL: liquid. mu
You: a person or entity that is registered liquid. mu to use the service.
What information do we collect?
We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
Debit/Credit card Numbers
When does LIQUID use end-user information from third parties?
LIQUID will collect End User Data necessary to provide the LIQUID services to our customers. End-users may voluntarily provide us with the information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated .you can control how much of your information social media websites make public by visiting this website and changing your privacy settings.
When does LIQUID use customer information from third parties?
We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a LIQUID customer, we receive automated fraud detection services to LIQUID. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
Do we share the information we collect with third parties?
We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsor, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.
We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website, database storage and management-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the website. We will likely share your personal information, and possibly some non-personal information with these third parties to enable them to perform these services for us to you.
We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared. It may be used to estimate general location and other technographics such as connection speed, whether you have visited the website in shared location and type of the device used to visit the website. They may aggregate information about our advertising and what you see on the website and then provide auditing, research and reporting for us and our advertisers.
We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interest or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical or legally actionable activity, or to otherwise comply with applicable court orders, law, rules and regulations.
Where and when is information collected from customers and end users?
LIQUID will collect personal information that you submit to us. we may also receive personal information about you from third parties as described above.
How do we use the information we collect?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information, helps us better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps to more effectively respond to your customer service requests and support needs)
To process transactions
To administer a contest, promotion, survey or other site feature
To send periodic emails
How do we use your email address?
By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email list at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on site like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If however, you have provided the same email to us through another method. We may use it for any of the purposes stated in this policy. Note if at any time you would like to unsubscribe from receiving future emails we include detailed unsubscribe instructions at the bottom of each email.
How long do we keep your information?
We keep your information only so long as we need it to provide LIQUID to you and fulfil the purposes described in this policy. this is also the case for anyone that we share your information with and who carries out services on our behalf when we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.
How do we protect your information?
We implement a variety of security measure to maintain the safety of your personal information when you place an order or enter, submit or access your personal information. We offer the use of a secure server. All supplied sensitive /credit information is transmitted via secure socket layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc) is never kept on file. we cannot however, ensure or warrant the absolute security of any information you transmit to LIQUID or guarantee that your information on the service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
Could my information be transferred to other countries?
LIQUID is incorporated in MAURITIUS. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data .to the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans border transfer and hosting of such information.
Is the information collected through the LIQUID service secure?
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security and correctly use the information. However, neither people nor security systems are foolproof, including encryption systems. In addition people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. if applicable law imposes any non disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.
Can I update or correct my information?
The rights you have to request updates or corrections to the information LIQUID collects depend on your relationship with LIQUID. Personnel may update or correct their information as detailed in our internal company employment policies.
Customers have the right to request the restriction of certain users and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information main about you on our systems (subject to the following paragraph), by cancelling your account such updates, corrections, changes and deletions will have no effect on other information that we maintain or information that we have provided to third parties in accordance with this policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.
You should be aware that it is not technologically possible to remove each and every record of information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon and to the extent reasonably and technically practicable.
If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are customer.
If you are a LIQUID worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources Purposes in order to administer benefits to workers and screen applicants.
Sale of Business
Links to Other Websites
Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you
Blocking and disabling cookies and similar technologies
Wherever you’re located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser.
Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, and you should visit your browser’s help menu for more information.
We use remarketing services. What is remarketing (or retargeting) is the practice of serving ads across the internet to people who have already visited your website. It allows your company to seem like they’re “following” people around the internet by serving ads on the websites and platforms they use most.
In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.
We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. if you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us, if we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
We may display, include or make available third party content (including data, information, applications and other product services) or provide links to third party websites or services (“Third-Party Services”).
You acknowledge and agree that LIQUID shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof.LIQUID does not assume and shall not have any liability or responsibility to you or any other person or entity for a Third Party Services.
Third Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such Third Parties terms and conditions.
Google Map API
Local storage sometimes known as DOM storage provides web apps with method and products and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.
Uses “sessions” to identify the areas of our website that you have visited. A session is a small piece of data stored your computer or mobile device by your web browser.
Information about General Data Protection Regulation (GDPR)
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU’s residents data is protected by companies and enhances the control the EU residents have, over their personal data.
The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents, our customers data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.
What is personal data?
Any data that relates to an identifiable or identified individual.GDPR covers a broad spectrum of information that could be used on its own or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical addresses, sexual orientation, and ethnicity.
The Data Protection Principles include requirements such as:
Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose, organizations must specify why they need the personal data when they collect it.
Personal data should be held no longer than necessary to fulfil its purpose.
People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data and that their data be updated, deleted, restricted, or moved to another organization.
Why is GDPR important?
GDPR adds some new requirements regarding how companies should protect individuals’ personal data that they collect and process. It is also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it’s simply the right thing to do. At help scout we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond requirements of this new regulation.
Individual Data Subject’s Rights –Data Access, Portability and Deletion
We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We’ve been set up as self service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.
The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.
We are also required to communicate information about rights California residents have law. You may exercise the following rights:
Right to Know and Access. You may submit a verifiable request for information regarding (1) categories or personal information we collect, use or share; (2) purposes for which categories of personal information are collected or used by us; (3) categories of sources from which we collect personal information, and ; (4) specific pieces of personal information we have collected about you.
Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
Right to Delete. You may submit a verifiable request to close your account and we will delete Personal information about you that we have collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We do not sell the personal information of our users.
For more information about this right, please contact us.
California Online Privacy Protection Act (CalOPPA)
CalOPPA requires us to disclose categories Personal Information we collect and how we use it, the categories of sources from whom we collect personal information, and third parties with whom we share it, which we have explained above.
CalOPPA users have the following rights:
Right to know and Access, you may submit a verifiable request for information regarding the: (1) categories of personal information we collect, use, or share; (2) purposes for which categories of personal information are collected or used by us; (3) categories of sources from which we collect personal information; and (4) specific pieces of Personal Information we have collected about you.
Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
Right to delete. You may submit a verifiable request to close your account and we will delete personal information about.
Right to request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We do not sell the personal information of our users
For more information about these rights, please contact us.
Don’t hesitate to contact us if you have any questions.
Via Email: firstname.lastname@example.org
Via Phone Number: (+230) 52553443
Via this link: https://staging.liquid.mu/contact
Via this Address: 43, La place Street Rose Hill
We accept multiple modes of payment such as Credit Cards, Bank transfers Juice. All payments by are secured by SSL (Secure Socket Layer).
Website.com processes payment through MIPS MyPay who does not store card details. MIPS My Pay IS a PCI (Payment Card Industry) compliant payment ecosystem.
When you choose an online payment option, your card information is securely processed through the payment gateway of our national bank partner, BANK OF MAURITIUS.
Rest assured that your card is safely encrypted as it travels over the Internet.