RETURN POLICY

  • Option 1-No Refunds/Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at (+230) 464-15-45/464-15-42 (Monday to Friday 8.30 am -5.00 Pm and on Saturday 8.30 am-12.00 pm) or on our WhatsApp No: (+230) 52553443 or on our email: liquid.customercare@gmail.com with details of the product and defect. You can return the defect item to your nearest liquid shop.

Upon receipt of the returned product, the product will be sent to the head office for a full examination and our team will notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Items are non-refundable and non-exchangeable if garments have been worn, stained or loss of receipt.

  • Option 2-No Refunds Permitted:

We accept returns. You can return unopened items in the original packaging within 15 working days of your purchase with receipt or proof of purchase. if 15 days or more have passed since your purchase, we cannot offer you a refund or exchange.

Only regular priced items may be refunded sale items are non-refundable.

To follow-up on the status, please contact us at (+230) 4641542/4641545 on working hours (Monday to Friday 8.30 am -5.00 Pm and on Saturday 8.30 am-12.00 pm) or on our WhatsApp No: (+230) 52553443 or our email: liquid.customercare@gmail.com

Items are non-refundable and non-exchangeable if garments have been worn, stained or loss of receipt.

EXCHANGES POLICY

We only exchange goods if they are wrong size, wrong model or wrong colour. In circumstances where you consider that a product is a wrong model or the wrong colour, you should promptly contact us at (+230) 464-15-45/464-15-42(Monday to Friday 8.30 am -5.00 Pm and on Saturday 8.30 am-12.00 pm) or on our WhatsApp No: (+230) 52553443 or on our email: liquid.customercare@gmail.com with details of the product and defect.

Our staff will contact you for arrangements via e-mail, within a reasonable period of time.

Items are non-exchangeable if garments have been worn, stained or loss of receipt.

We accept exchanges. You can return unopened items in the original packaging within 15 working days of your purchase with receipt or proof of purchase. if 15 working days or more have passed since your purchase, we cannot offer you a refund or exchange.

SHIPPING POLICY

To return the item you purchased, please e-mail all details to liquid.customercare@gmail.com

Our team will contact you within a reasonable period of time and arrangements will be done for return to one of our closest shops.

1st Floor Magic lantern, Rose hill

1 Rue Farquhar, Port Louis

Royal Rod Goodlands

Riverside shopping mall, Riviere du Rempart

1st floor Coeur de Ville shopping mall, Flacq

Vip complex, Flacq

1st floor Orchard centre, Quatre Bornes

Rene Maigrot Street, Curepipe

Royal Road Street, Curepipe

Plaisance Shopping Mall, Rose Belle

Bo Vallon Shopping mall, Beau Vallon

Cent Galettes Street, Mahebourg

La City Shopping Mall, Trianon

Head Office, 43 La Place Street, Rose Hill

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.

Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to garments during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include shipping.

DELIVERY POLICY

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

Items displayed on our website are only available for delivery at a rate of :

Option (1) free of charge from Head office to your designated post office for local purchases.

Option (2) free of charge from Head office to your designated Liquid Shop for local purchases.

Option (3) charge of a minimum of Rs 250.00 or above for local purchases only for home delivery.

Delivery Time

Option (1) we will send you a whatsapp message as soon as purchases reached your designated post office.

Option (2) we will send you a whatsapp message as soon as purchases reached your designated Liquid shop.

Option (3) an estimated delivery time and date will be provided to you once the order is placed. Delivery times are estimates and commence from the date of confirmation via email rather than the date of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 5 business days of the date of your purchase. Business day means Monday to Friday and Saturday 1/2 day except for public holidays.

Our team will contact you and do the necessary arrangements before delivery.

Google maps may be asked to facilitate delivery.

Please note that we do not deliver on (Sundays).

Date of delivery may vary due to transport planning, location, method of delivery and the items ordered.

Delivery Instructions

Delivery will not be made to the third party unless prior arrangement with our team.

You should present your NIC for delivery.

In case you are not on a delivery spot on arranged time / post man delivery, you will have to contact post office for delivery instructions or follow post card instructions.

Shipping Cost

All shipping cost is at your own charge and is based on the weight of your order and the delivery method for other countries (except Mauritius). To find out how much your order will cost, you may contact us by whatsapp as prices may vary depending on location, weight and forwarder, example (EMS, DHL, FEDEX, etc).

We will send you relative information via email or WhatsApp concerning size, weight and height.

If there is any damage to the packaging on delivery, contact your forwarder immediately.

Questions

If you have any queries about the delivery or shipping policy of your order, please contact us on the (+230) 4641542/4641545 during working hours on Monday to Friday 8.30 am to 5.00 Pm and on Saturday as from 8.30 am to 12.00 pm or via e-mail liquid.customercare@gmail.com and also on our WhatsApp No : (+230) 52553443

TERMS OF SERVICES

  • Introduction

This website is operated by FIX IT CO LTD. The terms “we”, “us” and “our” refer to FIX IT CO LTD.

The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). the Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the terms carefully. the Terms apply to all users of or website, including without limitation, users who are browsers, customers, merchants, vendors and or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. if you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website’s services or place an order on our website.

Use of our Website

You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the terms, you represent and warrant that you are at least the age of majority in your country and are legally capable of entering into a binding contract.

You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features to gain unauthorized access to our systems.

You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you per our Privacy Policy.

General Conditions

We reserve the right to refuse service to anyone, at any time for any reason. We reserve the right to make any modifications to the website, including terminating; changing, suspending or discontinuing any aspect of the website at any time, without notice .we may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes.

You agree that we will not be liable to you or any third party for any modification, suspension or the discontinuance of our website or any service, content, feature, or product offered through our website.

Products or Services

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.

Prices for our products are subject to change, without notice .unless otherwise indicated; prices displayed on our website are quoted as Mauritian Rupees.

We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.

We do not guarantee the accuracy of the colour, design of the products on our website. We have made efforts to ensure the colour and the designs of our products are displayed as accurately as possible on our website.

Links to a third-Party website

Links from or to websites outside our website are meant for convenience only. we do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named and therein, or their products and services .linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

Use Comments, Feedback, and other submissions

You acknowledge that you are responsible for the information, profiles, opinions, messages,

Comments and any other content (collectively, the content) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the content, including but limited to, concerning its legality, and its trademark, copyright and other intellectual property ownership.

You agree that any content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any content or to respond to any content.

You agree that you will not post, distribute or share any content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any content that you make and its accuracy .we have no responsibility and assume no liability for any content posted by you and ay third-party.

We reserve the right to terminate your ability to post on our website and to remove and/or delete any content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your comment.

Your Personal Information

Please see our Privacy Policy to learn about how we collect, use and share your personal information.

Errors and Omissions

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted).such errors, inaccuracies or omissions may relate to product description, pricing promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.

We do not undertake to update, modify or clarify information on our website, except as required by law.

Disclaimer and Limitation of Liability

You assume of all responsibility and risk concerning your use of our website, which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, concerning information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the services are made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our website or the servers that make our website available are free of viruses or other harmful components.

The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website.

In no event will we, or our affiliates, our or their respective content or service providers, or any of our respective Directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.

Certain jurisdictions do not allow the limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations may not apply to you and our liability will be limited to the maximum extent permitted by law.

Indemnification

You agree to defend and indemnify us, and hold us and our affiliates harmless, and our and their respective directors, officers, agents, contractors and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third-party proprietary rights.

Entire Agreement

The Terms and any documents expressly referred to in them represent the entire agreement between you and us concerning the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.

Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us before such Terms, except as expressly stated in the Terms.

Waiver

Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.

Headings

Any headings and titles herein are for convenience only.

Severability

If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

Governing Law

Any disputes arising out of or relating to the Terms, the Privacy Policy, use our website, or our products or services offered on our website will be resolved following the laws of Mauritius without regard to its conflict of law rules. Any disputes actions or proceedings relating to the Terms or your access to or use of our website must be brought before the courts of Mauritius and you irrevocably consent to the exclusive Jurisdiction and Venue of such courts.

Taxes

All published prices of products on the website are VAT exclusive. (15% VAT will apply for all local purchases (Mauritius and Rodrigues only)).

All published prices of products on the website are VAT exclusive. (Tax free for abroad purchases (out of Mauritius)).

Questions or Concerns

Please send all questions, comments and feedback to us at stephanepaul.liquid@gmail.com:

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